Customer Experience Representative
10 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. This role will play a crucial part in providing exceptional service to our clients, ensuring their needs are met and exceeded.
As a Customer Experience Representative, you will be responsible for handling customer orders and inquiries via phone, email, and text message. You will accurately enter new orders and changes into our operating system, closely monitor on-time delivery and customer communication, and respond to customer inquiries in an efficient and professional manner.
You will also handle customer concerns and inquiries, troubleshooting service and quality-related issues, and provide real-time solutions to satisfy the customer's needs. You will work closely with our sales team to ensure customer commitments can be achieved, schedule same/next day orders and trucking to optimize truck utilization, and ensure customers are satisfied with our products and services.
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and has strong knowledge of aggregate products, market segments, and product applications. If you have experience working in a fast-paced environment and are proficient in Microsoft Office and web-based services, we want to hear from you
In this role, you will have the opportunity to learn and grow with our company, developing your skills and capabilities in a dynamic and supportive team environment. You will be responsible for executing freight procurement and onboarding new vendors, assisting the Customer Experience Supervisor with identifying and implementing cost savings and value creation opportunities, and performing administrative duties as required.
The ideal candidate will possess a secondary school education or equivalent business-related experience, excellent communication and interpersonal skills, and the ability to work effectively in a high-stress, fast-paced environment. If you are a team player who is able to multi-task and prioritize tasks efficiently, we encourage you to apply.
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