Medical Customer Service Specialist

2 weeks ago


Mississauga, Ontario, Canada Baxter Full time
About Baxter

Baxter is a leading global innovator of medical products and technologies. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Job Summary

We are seeking a highly motivated Medical Customer Service Specialist to join our team. As a key member of our customer service functions, you will play a vital role in ensuring excellent customer experiences for our institution customers.

Responsibilities
  • Provide first point of contact for order entry, thoroughly documenting all inquiries in adherence with company procedures.
  • Redirect complex or specialized concerns to appropriate teams for follow-up when applicable.
  • Expedites customer orders as required.
  • May provide guidance and training to department new hires.
  • Investigate and resolve problems related to shipment of products, returns, credits, and orders.
  • Handle processing and issuing credits for returns.
  • Support resolution of errors within GFax and EDI transactions.
  • Manage sample export and input order.
Requirements
  • High school diploma; Bachelor's degree preferred in life science, health science, or related field.
  • Bilingual in French and English, written and verbal.
  • Exceptional verbal and written communication skills.
  • Ability to thrive in a fast-paced environment.
  • Analytical and business problem-solving skills.
  • Strong organizational and interpersonal skills.
Compensation

$65,000 - $85,000 per year, depending on experience.



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