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Service Desk Technician

2 months ago

Coquitlam, British Columbia, Canada Leavitt Machinery Full time

Job Summary

Venturis Capital Corporation is seeking a skilled Service Desk Technician to join our team in Coquitlam, BC. As a key member of our IT department, you will provide Tier 1-2 support for our end users, ensuring seamless technical assistance and resolving issues efficiently.

Key Responsibilities

  • Review technical support tickets, emails, and calls to the IT department
  • Provide feedback and system status updates to users and log requests into the problem-tracking system
  • Monitor and report calls and call metrics from the time they are opened until the time they are closed while ensuring customer satisfaction
  • Provide basic PC troubleshooting: manage power options, control panel, and image PCs, as needed
  • Troubleshoot and resolve basic network and server access problems for end-users
  • Assist in collecting information for equipment inventory

Requirements

  • Post-secondary degree, diploma, or equivalent in a related field
  • Knowledge of networking, routing, firewalls, and security
  • Understanding of ITIL Methodologies
  • Relevant certifications (CompTiA A+, ITIL Foundation) are an asset
  • Prior experience with Lean Six Sigma is an asset

Benefits and Perks

  • Company paid medical health care plan for you and your dependents
  • Extended health plan – 100% employer paid
  • Dental plan, vision plan, and prescription drug coverage
  • Annual health care spending account
  • Life insurance, disability insurance, and travel insurance – 100% employer paid
  • Sick leave plan – 100% employer paid
  • Employee assistance programs
  • RRSP matching
  • Wellness days
  • Ongoing professional development opportunities

The base pay range for this role is: $50,000 to $60,000.

This role is onsite based in Coquitlam, BC with the possibility of changing to hybrid after successful completion of the probationary period.

Venturis Capital is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.