Field Operations Manager
4 weeks ago
Brandt Tractor Ltd is seeking a skilled Field Operations Manager to lead our Cambridge Construction & Forestry team.
This role requires a strong leader who can organize and dispatch technicians, ensuring quality repair work and advising the Service Manager on technician skills and training needs.
Duties and Responsibilities:
- Organize and prioritize work to ensure efficient completion
- Supervise and mentor service technicians
- Maintain a clean and organized work environment
- Advise and mentor technicians on quality and customer service
- Communicate effectively with customers, service team, and branch personnel
- Establish and maintain an on-call field schedule
- Manage costs and ensure profitability of the department
- Prepare and open work orders, ensuring warranty compliance
- Perform other duties as required
Required Skills:
- Strong organizational and leadership skills
- Basic Microsoft Office skills required
- Ability to work after-hours and be available on-call
- Physical ability to lift up to 50 pounds
Required Experience:
- Previous mechanical experience in a heavy equipment environment
- Certified Journeyman in the Heavy Duty Equipment technician trade or equivalent
- Experience in a service department setting
- Familiarity with John Deere and competitive products
- Forklift license preferred
- Strong organizational and leadership skills
- Basic Microsoft Office skills required
- Ability to work after-hours and be available on-call
- Physical ability to lift up to 50 pounds
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