Global Trade Development Director

2 weeks ago

Old Toronto, Canada Buckland Full time

Experience the best of global trade with Buckland, a company that has been making a difference for over 70 years. Our unique approach combines trusted technologies and talented people to provide unparalleled Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services. As a customer-focused organization, we offer a single source for all your global trade needs, ensuring customized services that leave a lasting impression.

Buckland is seeking an experienced Global Trade Development Director to lead our growth strategy through identifying, cultivating, and expanding new business opportunities. This key leadership role will focus on expanding market share, building strategic partnerships, and enhancing our customer experience while ensuring alignment with company goals and vision. The ideal candidate will work closely with senior leadership to drive profitability, customer satisfaction, and market positioning in North America.

What We Can Offer
  • A competitive salary of $120,000 per annum
  • A comprehensive benefits package and matching retirement plan
  • A friendly, collaborative work environment
  • Opportunities for professional development and ongoing learning
  • A chance to be part of a growing organization
Key Responsibilities:Customer Experience and Retention
  • Ensure exceptional customer service and support by measuring, monitoring, and improving delivery.
  • Develop service policies and procedures to enhance customer support and streamline operations.
  • Implement systems to capture, analyze, and act on customer feedback to continually enhance service offerings.
  • Partner with other departments to ensure alignment and integration of service strategies.
Sales Strategy and Market Expansion
  • Create and execute comprehensive sales and marketing plans meeting and exceeding company revenue and sales targets.
  • Collaborate with the leadership team to align business development initiatives ensuring strategic alignment and effective execution sustaining strong relationships with key clients and stakeholders.
  • Oversee and improve Requests for Quotation (RFQs) process to ensure timely and accurate submissions aligning with company capabilities and client requirements.
Operational Efficiency & Innovation
  • Review, improve, monitor, and optimize department key performance indicators.
  • Oversee budgets for the business development department ensuring efficient allocation of resources.
  • Provide monthly reports and insights to senior leaders and the Executive Leadership Team on the performance of the business development department.
  • Promote a culture of innovation to stay ahead of market trends and continuously improve processes.
  • Architect and optimize CRM workflows ensuring a unified approach to customer relationship management enhancing customer engagement.
Leadership Responsibilities
  • Foster transparent communication, encourage self-awareness and growth among staff and teams for optimal cohesion.
  • Promote an environment where teams are encouraged to try new things to continuously drive innovation and growth.
  • Promote a culture of continuous learning and growth by designing and managing career development programs for the department.
  • Lead, mentor, and provide structure to the Business Development team fostering a high-performance culture.

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