Content Claims Specialist

3 days ago


Peterborough, Ontario, Canada Crawford & Company Full time

Job Overview


We are currently recruiting for a Content Claims Specialist to join our team in Peterborough, ON, Canada. This is a multi-faceted role that focuses on the accurate and timely processing of content claims via edjuster's claims handling methodology and its content claims processing and pricing platform.


About the Role


As a Content Claims Specialist, you will work independently with minimal supervision, conducting onsite visits to meet adjusters/policyholders and industry vendors, and organizing resources to complete inventory and LKQ valuation tasks efficiently. You will ensure consistent quality and turnaround times for all claims, adhere to productivity and performance standards, and maintain detailed records in edjuster's platform.


Responsibilities



  • Conduct onsite visits to meet adjusters/policyholders and industry vendors, and conduct inventory of total loss contents.
  • Ensure consistent quality and turnaround times for all claims in accordance with company productivity and performance standards.
  • Work with support teams to organize/direct resources for completing inventory and LKQ valuation tasks efficiently.
  • Adhere to timely and informative updates on the content claims process to adjusters/policyholders.
  • Complete/submit daily work/time logs for all claim tasks completed.
  • Maintain claim-related notes in edjuster's platform related to various tasks involved in handling the claim.
  • Ensure timely and accurate completion/pricing of all outstanding items adhering to Like, Kind and Quality (LKQ) standards.
  • Promote edjuster's brand, image, and reputation in a professional and positive manner.

Requirements



  • A Secondary School diploma.
  • Ability to work independently with minimal supervision.
  • Suitable background/experience in the Property claims industry would be considered an asset.
  • Provide an adequate workspace, free of noise.
  • Reliable transportation required.
  • Valid driver's license is required.
  • Regular travel to loss sites is required.
  • Occasional overnight travel may be required.
  • Strong computer skills (Office 365 & Windows 10).
  • Strong communication skills.
  • Demonstrated ability to adapt to change and new technology.
  • Willingness to learn and continuously improve.

About Us


Crawford & Company is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas.


Compensation


The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.


Benefits


We offer a competitive benefits package, including health, dental, and vision insurance, as well as a generous retirement plan.


Working Arrangements


This role offers flexible working arrangements, including remote work options, and regular travel to loss sites.



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