Retail Operations Manager
3 weeks ago
Job Overview: We are seeking a highly skilled Retail Operations Manager to join our team at The Foam Shop. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring a seamless customer experience, and driving sales growth.
Key Responsibilities:
- Inventory Management:
- Order merchandise and authorize returns to maintain optimal stock levels
- Monitor and analyze sales data to inform inventory decisions
- Customer Service:
- Resolve customer complaints and ensure timely resolution
- Provide exceptional customer service to drive repeat business and positive word-of-mouth
- Staff Supervision:
- Supervise and coordinate staff activities to ensure efficient store operations
- Develop and implement training programs to enhance staff skills and knowledge
- Financial Management:
- Manage cash and finances to maintain accurate records and prevent loss
- Prepare and present financial reports to management
Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum 2 years of retail management experience
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment with tight deadlines
- Physical ability to stand for extended periods and lift up to 25 pounds
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