Retail Operations Manager

7 days ago


Vancouver, British Columbia, Canada Ocean Mart Corp. Full time
About Ocean Mart Corp.

We are a dynamic and growing retail company seeking an experienced Retail Operations Manager to join our team.


Job Summary

The Retail Operations Manager will be responsible for overseeing the daily operations of our retail stores, ensuring excellent customer service, managing staff, and maintaining store appearance.


Key Responsibilities:
  • Staff Supervision: Lead and motivate a team of sales associates, providing guidance, training, and feedback to ensure excellent customer service.
  • Sales and Performance Management: Analyze sales data, set performance targets, and implement strategies to achieve them.
  • Store Maintenance: Ensure stores are well-maintained, including visual merchandising, inventory management, and loss prevention.
  • Inventory Control: Manage stock levels, track inventory movements, and resolve discrepancies.
  • Customer Service: Foster a positive shopping environment, address customer complaints, and resolve issues promptly.
  • Team Development: Collaborate with department heads to develop employee skills, create training programs, and promote career advancement opportunities.

Requirements

To be successful in this role, you must have:

  • A strong background in retail operations, preferably with experience in supervisory or management roles.
  • Excellent leadership and communication skills.
  • The ability to analyze data, identify trends, and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work independently and as part of a team.

What We Offer

We offer a competitive salary and benefits package, including:

  • A salary of $65,000 - $75,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Tuition reimbursement and professional development opportunities.

About Us

Ocean Mart Corp. is a leading retail company dedicated to delivering exceptional customer experiences. We are committed to creating a diverse and inclusive workplace culture that values innovation, teamwork, and community involvement.



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