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Portfolio Resource Coordinator

2 months ago

Thunder Bay, Ontario, Canada Paladin Security Full time
Job Description

Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio. This position will work closely with Paladin's Client Service Manager's to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.

Key Responsibilities:
  • Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
  • Forward existing schedules in Paladin scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule well in advance
  • Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre
  • Fulfill cancellations and openings in the daily schedule
  • Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
  • Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
  • Take on a large role in Paladin's deployment process
  • Conduct interviews and phone screens with applicants
  • Ensure billing accuracy and compliance on a weekly basis
  • Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll
Qualifications:
  • Proven ability to build and maintain strong working relationships both internally and externally
  • Strong leadership, organization and facilitation skills
  • Strategic Thinking
  • Excellent communication skills both written and verbal
  • Strong customer service and multi-tasking skills
  • Creative ability to foster new and innovative ways to perform and succeed
  • Ability to meet strict deadlines and flexibility in time allocation
  • Proficiency in Computer Usage, with an ability to learn Paladin's Enterprise software
  • Experience in scheduling, administration or security supervision would be considered an asset
  • Be willing to work flexible hours