Senior Retail Operations Manager

3 weeks ago


Espanola, Ontario, Canada Dollarama L.P. Full time

We are seeking a highly skilled Senior Retail Operations Manager to join our team at Dollarama L.P.

Job Summary:

This is a senior-level management position responsible for overseeing daily retail store operations, ensuring exceptional customer satisfaction, and achieving sales goals. In the absence of the Store Manager, this role takes on the responsibility of Manager on Duty (MOD).

The ideal candidate will have a minimum of two years' experience in a team management position within the retail industry, with a proven track record of leadership, communication, and decision-making skills. They must be able to efficiently organize time and manage priorities, multitask, prioritize, and work in a dynamic, fast-paced environment.

Key Responsibilities:
  • Assist the Store Manager in daily operations and staff management.
  • Contribute to store merchandizing, shelf stocking, and unboxing daily shipments.
  • Provide exceptional customer service and resolve escalated issues.
  • Train, coach, and develop employees.
  • Perform cash management, store opening, and closing duties as needed.
  • Assign tasks to the team.
  • Maintain store safety and cleanliness standards.
  • Conduct managers on duty tasks, including monitoring daily breaks and attendance.
  • Conduct regular performance evaluations and provide feedback to staff.
Requirements:
  • Minimum of two years' experience in the retail industry.
  • Minimum of two years' experience in a team management position.
  • Open availability required, including day, evening, and weekend shifts.
  • Ability to efficiently organize time and manage priorities.
  • Strong leadership, communication, and decision-making skills.
  • Ability to multitask, prioritize, and work in a dynamic, fast-paced environment.
Benefits:
  • Bonus pay.
  • Casual dress code.
  • Employee assistance program.
  • Extended healthcare coverage.
  • Flexible schedule.
  • RRSP match.

This role offers a competitive compensation package, including $65,000 - $75,000 per year, plus bonus pay and benefits. We are committed to investing in our employees' growth and development, providing opportunities for career advancement within the company.

We are seeking a motivated and experienced individual to fill this key position. If you have a strong background in retail management and excellent leadership skills, we encourage you to apply.



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