Front Office Manager

2 weeks ago


Kingston, Ontario, Canada Easton's Group of Hotels Full time
Job Title: Front Office Manager

As a Front Office Manager at Easton's Group of Hotels, you will be responsible for overseeing the daily operations of the front office, ensuring exceptional guest satisfaction, and maximizing hotel profitability.

Key Responsibilities:
  • Manage the front office staff, including scheduling, training, and performance evaluations.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and control labor costs, expenses, and revenues to achieve budgeted targets.
  • Ensure compliance with brand standards, policies, and procedures.
  • Collaborate with other departments to provide seamless guest experiences.
  • Perform other duties as assigned by management.
Requirements:
  • Bachelor's degree in Hotel Management or a related field.
  • At least 3 years of front office experience, including management experience.
  • Fluent English language skills; other languages are an asset.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong leadership, communication, and problem-solving skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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