Customer Service Representative

3 weeks ago


Amherstview, Ontario, Canada BMO Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide personalized service to customers, identifying their needs and providing advice and guidance on financial solutions.
  • Work collaboratively with colleagues to deliver the desired customer experience and achieve business objectives.
  • Support operational activities, including inventory management, escalated service requests, and filing.
  • Manage cash transactions between treasury and branch units.
  • Execute routine tasks within service level agreements.
  • Act as a key member of a collaborative and versatile branch team.

Requirements:

  • No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  • High-level knowledge of personal, commercial, and partner offers.
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • Basic knowledge of specialized sales and business banking solutions.

What We Offer:

BMO Financial Group offers a competitive salary range of $33,850.00 - $43,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

About Us:

BMO Financial Group is committed to an inclusive, equitable, and accessible workplace. We strive to help our customers reach their goals and make a positive impact in our communities.



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