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Customer Service Team Lead

4 weeks ago

Burlington, Ontario, Canada Best Buy Full time

Are you passionate about working with people and technology? We're looking for a Customer Service Supervisor to lead and coach a team of Specialists and create an amazing customer experience.

This role requires Full-time availability.

Key Responsibilities:

  • Motivate and inspire your team to respond to customer concerns and create a positive customer experience
  • Cultivate an inclusive team and learning culture while having fun
  • Oversee store KPIs (revenue, merchandising standards, inventory health, health & safety)
  • Maintain a healthy profit and loss

Requirements:

  • 2+ years' experience leading a retail team of at least 15 associates
  • 2+ years' experience managing and reviewing operational expenses and revenue
  • Proven track record of achieving and exceeding sales goals
  • Ability to create an inclusive, fun, and safe work environment

What We Offer:

  • Competitive wages and benefits
  • Employee discounts on awesome tech
  • An inclusive, fun, and supportive team
  • Training programs to build new and transferable skills

About Best Buy:

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country. Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (Assistant Retail Manager). Whatever the role, we strive to give our people the necessary tools and training to make a difference.