Customer Success Manager
3 days ago
We are seeking a highly skilled Customer Success Manager to join our team at CAE. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring the success of our air traffic services division.
Key Responsibilities- Scheduling and Coordination: Schedule training events, manage student and instructor resources, and coordinate with customers to ensure seamless program delivery.
- Customer Relationship Management: Act as the primary contact for customers, managing daily sales requests, change orders, and customer inquiries.
- Operational Management: Track and report on operational, financial, and customer key performance indicators (KPIs).
- Process Improvement: Identify and lead improvement activities to enhance the customer journey, and facilitate or construct new processes to support client needs.
- Communication and Collaboration: Communicate effectively with internal stakeholders, including Training Managers and Center Leaders, to ensure operational challenges are addressed and solutions are implemented.
- Experience: A minimum of 3 years of experience in project management, operations, or coordinator-type roles, with a minimum of 3 years of experience interfacing directly with clients and key stakeholders at major customer accounts.
- Skills: Excellent interpersonal and communication skills, ability to maintain strong customer orientation under adverse circumstances, strong focus on quality with a continuous drive towards process improvement and customer satisfaction.
- Education: Not specified.
- Opportunity to Work on a Variety of Projects: As a Customer Success Manager, you will have the opportunity to work on a variety of projects on a multidisciplinary team.
- Flexible Schedules: We offer flexible schedules to ensure you have a healthy work-life balance.
- Attractive Employee Benefits: We offer attractive employee benefits to support your well-being and career growth.
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Strategic Customer Success Manager
1 day ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving growth and retention across our customer base.Key ResponsibilitiesCustomer Success Strategy: Develop and...
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Strategic Customer Success Manager
24 hours ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving growth and retention across our customer base.Key ResponsibilitiesCustomer Success Strategy: Develop and...
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Customer Success Manager, Strategic
1 week ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving business growth and customer satisfaction through strategic account management and customer engagement.Key...
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Customer Success Manager, Strategic
6 days ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving business growth and customer satisfaction through strategic account management and customer engagement.Key...
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Customer Success Manager, Strategic
7 hours ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager, Strategic to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute strategic plans to drive customer success and growthBuild and maintain strong...
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Strategic Customer Success Manager
1 week ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
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Strategic Customer Success Manager
7 days ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
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Customer Success Strategist
1 week ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
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Customer Success Strategist
7 days ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
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Customer Success Manager
6 days ago
Montreal, Quebec, Canada Graitec Full timeCustomer Success Manager About Graitec Group Graitec Group is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. Ambitious and Fast-Growing...
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Customer Success Manager
4 weeks ago
Montreal, Quebec, Canada FLiiP Full timeFLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.We are looking for a Customer Success Manager who is passionate about the customer experience and will...
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Customer Success Manager
4 weeks ago
Montreal, Quebec, Canada Graitec Full timeAbout Graitec Group:GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Ambitious and fast-growing environment: We see...
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Customer Success Manager
6 days ago
Montreal, Quebec, Canada WIPTEC Full timeJob Summary:The Customer Success Manager will act as WIPTEC's primary contact for our customers, ensuring that their requirements and expectations are understood and met. This role involves project management, schedule tracking, budget management, and efficient communication with clients. The incumbent will travel to clients' sites to attend meetings and...
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Customer Success Manager
1 week ago
Montreal, Quebec, Canada WIPTEC Full timeJob Summary:The Customer Success Manager will act as WIPTEC's primary contact for our customers, ensuring that their requirements and expectations are understood and met. This role involves project management, schedule tracking, budget management, and efficient communication with clients. The incumbent will travel to clients' sites to attend meetings and...
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Customer Success Manager
3 days ago
Montreal, Quebec, Canada WIPTEC Full timeJob Summary:The Customer Success Manager will serve as WIPTEC's primary contact for our clients, ensuring that their requirements and expectations are understood and met. This role involves project management, schedule tracking, budget management, and efficient communication with clients. The incumbent will travel to clients' sites to attend meetings and...
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Customer Success Manager
3 days ago
Montreal, Quebec, Canada WIPTEC Full timeJob Summary:The Customer Success Manager will serve as WIPTEC's primary contact for our clients, ensuring that their requirements and expectations are understood and met. This role involves project management, schedule tracking, budget management, and efficient communication with clients. The incumbent will travel to clients' sites to attend meetings and...
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Bilingual Customer Success Manager
4 days ago
Montreal, Quebec, Canada Siena AI Full timeAbout Siena AISiena AI is a pioneering company in the field of enterprise empathic AI Agents, leveraging reasoning-adept LLMs to revolutionize customer experience. Our mission is to automate agentic workflows and provide a unified platform for customer interaction across multiple channels.Our ValuesWe prioritize customer-centricity, innovation, and making a...
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Bilingual Customer Success Manager
4 days ago
Montreal, Quebec, Canada Siena AI Full timeAbout Siena AISiena AI is a pioneering company in the field of enterprise empathic AI Agents, leveraging reasoning-adept LLMs to revolutionize customer experience. Our mission is to automate agentic workflows and provide a unified platform for customer interaction across multiple channels.Our ValuesWe prioritize customer-centricity, innovation, and making a...
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Customer Success Account Manager
3 days ago
Montreal, Quebec, Canada Microsoft Full timeAbout the RoleThis is an exciting opportunity to join Microsoft as a Customer Success Account Manager, where you will play a critical role in driving customer success and growth across our enterprise clients. As a key member of our Customer Success team, you will be responsible for building and maintaining strong relationships with our clients, understanding...
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Customer Success Account Manager
3 days ago
Montreal, Quebec, Canada Microsoft Full timeAbout the RoleThis is an exciting opportunity to join Microsoft as a Customer Success Account Manager, where you will play a critical role in driving customer success and growth across our enterprise clients. As a key member of our Customer Success team, you will be responsible for building and maintaining strong relationships with our clients, understanding...
