Reservations Coordinator

3 weeks ago


Burlington, Ontario, Canada The Pearle Hotel and Spa Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at The Pearle Hotel and Spa. As a key member of our front desk team, you will be responsible for coordinating and supervising the work of our reservations staff, ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities
  • Supervise and Coordinate Reservations Staff: Oversee the daily activities of our reservations team, ensuring timely and accurate processing of guest requests and reservations.
  • Assist Guests with Special Needs: Provide exceptional customer service to guests with special needs, ensuring their requirements are met and exceeded.
  • Manage Hotel Operations: Coordinate and review work, maintain computer systems and equipment, and arrange for repairs to ensure business continuity and customer satisfaction.
  • Train and Develop Staff: Hire, train, and develop staff in job duties, safety procedures, and company policies, promoting a culture of excellence and teamwork.
  • Requisition Materials and Supplies: Procure necessary materials and supplies to maintain efficient hotel operations.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role, or equivalent experience.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.
Benefits
  • Dental Plan
  • Health Care Plan
  • Paramedical Services Coverage

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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