Reservations Coordinator

1 month ago


Burlington, Ontario, Canada The Pearle Hotel and Spa Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at The Pearle Hotel and Spa. As a key member of our front desk team, you will be responsible for coordinating and supervising the work of our reservations staff, ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities
  • Supervise and Coordinate Reservations Staff: Oversee the daily activities of our reservations team, ensuring that all guest requests are met and that our hotel's high standards are maintained.
  • Assist Guests with Special Needs: Provide exceptional customer service to guests with special needs, ensuring that their requirements are met and that they have a memorable stay with us.
  • Manage Hotel Operations: Coordinate and assign work to our reservations staff, ensuring that all tasks are completed efficiently and effectively.
  • Train and Develop Staff: Hire, train, and develop our reservations staff, ensuring that they have the skills and knowledge needed to provide exceptional guest service.
  • Maintain Hotel Systems: Ensure the smooth operation of our hotel's computer systems, equipment, and machinery, arranging for repairs and maintenance as needed.
  • Procure Materials and Supplies: Requisition materials and supplies as needed, ensuring that our hotel's operations run smoothly and efficiently.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years of experience in a similar role
  • Language: English
  • Work Hours: 30 to 40 hours per week
Benefits
  • Dental Plan
  • Health Care Plan
  • Paramedical Services Coverage


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