Hearing Care Specialist

4 weeks ago

Victoria, British Columbia, Canada WSAudiology Full time

We are seeking a highly skilled and motivated Patient Care & Sales Coordinator to join our team at HearCanada, a part of WSAudiology group. As a key member of our team, you will play a vital role in providing exceptional client experiences and driving business growth.

Key Responsibilities:

  • Act as the primary point of contact for patients, handling client-facing tasks such as scheduling appointments, answering phones, and greeting clients.
  • Perform administrative duties, including processing payments, maintaining client files, and ordering supplies.
  • Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product information to increase sales and foster loyalty.
  • Participate in HearCANADA branding and marketing initiatives, including attending community events, marketing collateral distribution, and networking with healthcare providers.
  • Assist clinical team members with sanitization and equipment as directed.

Requirements:

  • 3+ years of experience in customer service or administration.
  • Experience in retail or sales-oriented environments is highly valued.
  • An energetic and self-driven individual with a passion for business development and community partnerships.
  • Excellent communication skills with the ability to build relationships with colleagues, coworkers, and community partners.
  • Proficiency in scheduling software and MS Office.
  • A valid driver's license and access to a vehicle for local travel to events and marketing engagements.

What We Offer:

  • $21 - $24 per hour based on experience, plus quarterly bonus.
  • Employer-paid benefits starting on the first day.
  • RRSP program with employer matching.
  • Education assistance program and ongoing mentorship and professional development opportunities.
  • A culture that promotes inclusivity and a shared passion for making a positive impact in our community.

HearCANADA is committed to fair and accessible employment practices and welcomes applications from candidates with disabilities. Accommodation is available on request for candidates participating in all aspects of the selection process.

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