Hearing Care Specialist

3 weeks ago


Victoria, British Columbia, Canada WSAudiology Full time

We are seeking a highly skilled and motivated Hearing Care Specialist to join our team at WSAudiology. As a key member of our clinical team, you will be responsible for providing exceptional patient care and support to our clients.

Key Responsibilities:

  • Act as the primary point of contact for patients, providing personalized support and guidance throughout their hearing journey.
  • Collaborate with our clinical team to develop and implement effective patient care plans.
  • Educate patients on hearing device payment plans, insurance direct-billing, and trial periods to increase sales and foster loyalty to our services and products.
  • Participate in HearCANADA branding and marketing initiatives, including attending community-based events and marketing collateral drop-offs.
  • Assist clinical team members with sanitization and equipment as directed.

Requirements:

  • 3+ years of experience in a customer service or administrative capacity.
  • Experience in a retail or sales-oriented environment is strongly preferred.
  • An energetic, self-driven individual who is excited about business development and community partnerships/marketing.
  • Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners.
  • Proficiency with scheduling software and MS Office.
  • A valid driver's license and access to a vehicle is preferred for local travel to events/marketing engagements.

What We Offer:

  • $21 - $24 / hour based on experience + quarterly bonus.
  • Employer-paid benefits that start on your first day.
  • RRSP program with employer matching.
  • Education assistance program and ongoing mentorship/professional development opportunities.
  • A culture that promotes inclusivity and a shared passion in making a positive impact in our community.


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