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Customer Success Specialist

2 months ago

Calgary, Alberta, Canada Secure Energy Full time
Job Title: Customer Success Specialist

At Secure Energy, we are seeking a highly motivated and experienced Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring our customers achieve their desired outcomes.

Key Responsibilities:
  • Engage with customers to understand their needs and provide tailored solutions to meet their goals.
  • Develop and maintain strong relationships with customers, stakeholders, and internal teams to ensure seamless communication and collaboration.
  • Collaborate with cross-functional teams to design and deliver customer-centric solutions that meet business objectives.
  • Conduct customer research and gather feedback to inform product development and improvement.
  • Develop and deliver training programs to ensure customers have the necessary skills to maximize the value of our products.
  • Monitor and analyze customer data to identify trends and areas for improvement.
Requirements:
  • Bachelor's degree in business, communications, or related field.
  • 3+ years of experience in customer-facing roles, preferably in a technology or software industry.
  • Excellent communication and relationship-building skills.
  • Ability to adapt to change and prioritize multiple tasks.
  • Experience with project management and program management.
  • Experience with business requirements gathering and change management.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal-opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application.