Commercial Lines Insurance Customer Service Representative

3 weeks ago


Cornwall, Ontario, Canada McDougall Insurance and Financial Full time
Job Title: Commercial Lines Insurance Customer Service Representative

We are seeking a highly skilled and customer-focused Commercial Lines Insurance Customer Service Representative to join our team at McDougall Insurance and Financial. As a key member of our Commercial Lines team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and building strong relationships with them.

Key Responsibilities:
  • Provide legendary service to clients, answering their questions, and addressing their concerns in a professional and timely manner.
  • Process policy additions, deletions, and changes accurately and efficiently.
  • Communicate with insurance company personnel to resolve client issues and ensure seamless policy administration.
  • Act as a liaison between clients, McDougall Insurance, and insurance companies, balancing their interests and ensuring their needs are met.
  • Assist in the collection of accounts receivable and perform other tasks as required.
Qualifications:
  • Exceptional customer service and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Willingness and eligibility to obtain a RIBO license.
What We Offer:
  • A supportive and inclusive culture where diversity is valued.
  • A competitive employee health and dental benefits program, including long-term disability.
  • A comprehensive pension plan.
  • On-site parking.
  • Paid vacation time.
  • Access to ongoing training and development through our McDougall training team.

McDougall Insurance and Financial is an equal opportunity employer, committed to finding individuals who are passionate about their work and treat others with dignity and respect. If you need assistance or an accommodation, please contact our Human Resources Department through our website.



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