Deficiency Sales Representative

3 weeks ago


Toronto, Ontario, Canada Johnson Controls Full time

Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Discover a Career that Empowers You

With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.

Our Commitment to You

  • Competitive pay and commission plan
  • Paid vacation, holidays, and sick time
  • Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • JCI Employee discount programs (The Loop by Perk Spot)

About the Role

The Systems Integrity Representative will act as the primary point of contact within the district office for customers with identified systems integrity issues; sell repair work that has been identified during contracted fire and life safety system inspections. You will focus on inside sales, customer service, and effectively interfacing with the Service Team.

Key Responsibilities

  • Prepare proposals and follow up on delivered quotes
  • Gain commitment from the customer over the phone
  • Communicate promptly and regularly with customers regarding all systems integrity issues, recommendations, and any other solutions that have been quoted
  • Develop positive ongoing relationships with customers
  • Maintain and update an inspection deficiency tracking system daily
  • Report progress and metrics to management weekly and monthly
  • Deliver sales to an assigned quota
  • Act as the primary point of contact within the district office for customers with identified systems integrity issues and team with other sales reps for quoting and selling system repairs if required
  • Interface effectively with the service department to assure delivery and improved service repairs

Requirements

  • High School Diploma or Equivalent and 3+ years' experience in inside sales, customer service, or administration
  • Excellent customer service, presentation, and verbal communication skills
  • Proficient with Microsoft Office applications (Excel, Word) and web-based programs

Preferred Qualifications

  • Inside sales, customer service, and administration experience
  • Construction, mechanical, electrical, or fire and live safety industry experience


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