Hotel Operations Manager

5 days ago


Surrey, British Columbia, Canada Century Group Full time

Hotel Operations Manager - Front Office

Civic Hotel, Autograph Collection, is a bold landmark that merges BC's artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City.

The Hotel Operations Manager - Front Office will assist in the day-to-day function of the Front Office – Concierge, Switchboard, and Front Desk, reporting to the Front Desk Manager. The role leads by example and supervises daily operations with shift rotational work at the Front Desk; assists with check-ins and check-outs at the front desk; while consistently maintaining high levels of service.

The successful candidate will have extensive knowledge of Front Office policies and procedures, proficiency in computer applications such as MS Office and Google applications, and Opera is an asset. A degree in Hotel & Restaurant Management, Hospitality is preferred, with a minimum 2 years of previous supervisory or management capacity in the Front Office division of a boutique or luxury hotel setting.

Key Responsibilities:

  • Supervise daily operations and lead by example;
  • Assist with check-ins and check-outs at the front desk;
  • Handle guest comments and concerns in a timely and professional manner;
  • Collaborate with Housekeeping Manager to ensure pre-arrival requirements are met;
  • Work with hotel security officers to respond to disturbances and medical emergencies;
  • Oversight of all areas of hotel operation in the absence of senior management;
  • Maintain cleanliness and tidiness of lobby, front desk, and public areas;
  • Attend meetings and functions as required;

Benefits:

The successful candidate can expect a competitive salary of approximately $60,000 - $80,000 per annum, depending on experience, as well as extended health and dental benefits, generous hotel and food discounts, and opportunities for career growth within Century Group and Marriott properties. Flexible scheduling and availability for overnight coverage are required.

About Civic Hotel:

Civic Hotel proudly stands at the intersection of now and next, the great city center's icon. As a part of Century Group, career growth opportunities are available within other areas of hospitality and expand across a diverse group of companies and corporate divisions.



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