Luxury Hotel Operations Director

7 days ago


Surrey, British Columbia, Canada Days Inn Full time

Are you a seasoned hospitality professional looking for a new challenge? We have an exciting opportunity for a Luxury Hotel Operations Director to join our team at Days Inn.

About Us

At Days Inn, we pride ourselves on providing exceptional customer service and creating unforgettable experiences for our guests. As a key member of our leadership team, you will play a crucial role in driving the success of our hotel operations.

Job Summary

We are seeking an experienced and results-driven Luxury Hotel Operations Director to oversee the daily operations of our hotel. This is a fantastic opportunity to lead a high-performing team and contribute to the growth and success of our business.

Responsibilities:
  • Develop and implement effective policies and procedures to ensure seamless hotel operations
  • Recruit, train, and manage a high-performing team of staff members
  • Conduct regular performance reviews and provide coaching and development opportunities to improve team performance
  • Negotiate with suppliers to secure the best possible deals for the hotel
  • Conduct training sessions to upskill staff and improve customer satisfaction
  • Perform front desk duties and handle guest complaints and concerns effectively
  • Prepare and monitor budgets to ensure financial stability and growth
  • Develop and implement marketing plans to increase revenue and occupancy rates
  • Arrange for and oversee maintenance activities to maintain a safe and clean environment for guests
  • Enforce policies and procedures to ensure compliance with industry standards and regulations
Requirements:

To be successful as a Luxury Hotel Operations Director, you will need:

  • 3-5 years of experience in hotel management, preferably in a senior leadership role
  • Excellent communication and interpersonal skills to build strong relationships with staff, guests, and suppliers
  • A proven track record of driving sales growth and improving operational efficiency
  • Strong analytical and problem-solving skills to make informed decisions and drive business outcomes
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in MS Word, Excel, and other relevant software applications
What We Offer:

As a Luxury Hotel Operations Director with Days Inn, you can expect:

  • A competitive salary of $120,000 - $180,000 per annum
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that encourages innovation and teamwork

This is an excellent opportunity to take your career to the next level and become a leader in the hospitality industry. If you are a motivated and results-driven individual with a passion for luxury hospitality, please submit your application today.



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