Automation Systems Specialist

4 weeks ago

Vaughan, Ontario, Canada ATS Automation Full time
Role Summary

As a Field Service Representative, you will be responsible for servicing automation equipment remotely and at customers' facilities, focusing on resolving customer issues to support increasing customer loyalty and revenue. You will prepare comprehensive service reports to support system improvements and generate additional opportunities. This role involves rotating through periods of service work and system build processes, where you will develop deeper knowledge of specific systems to become a subject matter expert and support customers throughout the life cycle of their systems.

Key Responsibilities
  • Troubleshoot mechanical equipment at customer facilities, diagnosing problems and making necessary adjustments to bring equipment up to running status.
  • Perform customer training and correspond with customers via email, phone, instant messaging, and video calls.
  • Conduct onsite preventative maintenance reviews and provide recommendations and quotes.
  • Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
  • Support developing operating and troubleshooting knowledge of the operations team.
  • Review and suggest additional tools or equipment necessary to better operate or maintain customer equipment.
  • Make recommendations to repair or replace only items that require repair or replacement.
  • Travel to domestic and international customer locations for short- and long-term support, with on-call availability (up to 80% during service rotation per year).
  • Lead on-site teams and liaise with customers and ATS Project Managers.
  • Coordinate with 3rd-party vendors and assist in resolving technical issues as required.
  • Follow ATS and customer plant and safety regulations while at their facilities.
  • Complete detailed Service Reports for services provided in a timely manner and submit to the appropriate personnel.
  • Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
  • Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
  • Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
  • Facilitate warranty/non-warranty claims with customers.
  • Coordinate service projects, including team meetings, schedules, and financials as required.
  • Assist others and take on temporary or permanent assignments as requested by the Service Manager.
  • Responsible for keeping up with current products and equipment used at ATS in Cambridge.
  • Responsible for meeting or exceeding customer expectations in an efficient manner.
  • Fill out daily site reports and safety checklists.
  • Perform Toolmaker duties during integration into systems build.
  • Act as an ambassador for ATS, ensuring all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
  • Adhere to all health and safety rules and procedures.
Qualifications

Education

  • A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & Die Maker, Millwright, MTBI, or equivalent. Design experience is an asset.

Experience

  • A minimum of five years of experience servicing or building high-speed automation systems.
  • Experience with pneumatic and hydraulic systems, particularly debug and build of pneumatic leak test circuits.
  • Experience with checking alignment of tooling, positioning of sensors, and leveling of equipment.
  • Ability to work effectively in fast-paced multitasking environments with multiple stakeholders.
  • Takes initiative, innovative, and has a keen attention to detail.
  • Experience working independently or as part of a team.
  • Ability to communicate in a written and verbal manner effectively.
  • Ability to read drawings, reference manuals, and systems instruction guides with little to no assistance.
  • Ability to quickly gain knowledge to readily troubleshoot systems.
  • Experience and proficiency with Microsoft Office applications.

Why Join ATS Industrial Automation?

  • Be part of an engaged, empowered, and innovative global workforce.
  • We offer a robust total rewards package, including competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, and Employee Share Purchase Program.
  • We provide awesome work perks, such as treat days, gourmet coffee and beverages, employee referral bonuses, and lots more.
  • We are intentional about your professional growth and development through internal career opportunities and our educational reimbursement program.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005, and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

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