Workday Success Plans Consultant

8 hours ago

Nova Scotia, Canada Workday, Inc. Full time
{"title": "Workday Success Plans Consultant", "description": "Unlock the Full Potential of Workday Solutions

As a Workday Success Plans Consultant, you will work directly with customers to deliver targeted micro consulting engagements and provide expert guidance on Workday configuration, troubleshooting, and feature demonstrations.

Our team of professionals have a deep understanding of Workday and enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment.

Key Responsibilities:
  • Conduct research to ensure understanding of customer questions and related Workday concepts.
  • Deliver small scope consulting in response to customer requests; provide configuration guidance, demonstrations, considerations, tips & tricks.
  • Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements.
  • Clearly and effectively communicate responses and value to customers.
  • Create and deliver customer presentations on how to use Workday features to achieve business goals.
  • Provide one-on-one consulting guidance to accelerate customer feature adoption.
  • Review customer tenants to identify adoption opportunities.
  • Complete and maintain product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
  • Keep up to date with industry practices and the ability to engage with our customers on those topics.
  • Help drive the creation of new programs to drive customer feature adoption.
Additional Responsibilities:
  • Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers.
  • Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization.
  • Provide one-on-one customer configuration designs.
  • Deployments including full deployment of Workday features.
Requirements:
  • 5+ years of HCM Reporting, Analytics, and Data warehousing experience for enterprise software applications.
  • 3+ years of proven ability building and maintaining Workday HCM Reporting & Analytics.
Preferred Qualifications:
  • Workday Certification in at least one of the following: Report Writer, Composite Reports, Prism Analytics.
  • Experience with Workday.
  • IT implementation experience.
  • Experience with Workday HCM is a plus.
  • Ability to gain a thorough understanding of Workday concepts as new features are released.
  • Ability to distill complex concepts into understandable presentations for our customers.
  • Ability to multitask and work on multiple engagements and deliverables simultaneously.
  • Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making.
  • Bachelor's degree.
  • 10% Travel.
", "lang_code": "en-US"}

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