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Customer Experience Manager

1 month ago


Edmundston, New Brunswick, Canada Comfort Inn Edmundston Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Comfort Inn Edmundston. As a key member of our hotel operations, you will be responsible for ensuring exceptional customer experiences and providing top-notch service to our guests.

Key Responsibilities
  • Leadership and Supervision
    • Coordinate activities with other departments to ensure seamless hotel operations.
    • Establish and implement work schedules and procedures to maximize efficiency.
    • Supervise and train staff in job duties, safety procedures, and company policies.
  • Customer Service
    • Provide exceptional customer service to guests, addressing their needs and concerns in a timely and professional manner.
    • Assist guests with special needs and ensure their stay is comfortable and enjoyable.
  • Operations and Maintenance
    • Coordinate and review work assignments to ensure tasks are completed efficiently.
    • Perform preventive maintenance on hotel equipment and machinery to ensure business continuity.
    • Requisition materials and supplies as needed.
  • Health and Safety
    • Ensure compliance with health and safety regulations and company policies.
    • Monitor and maintain a safe working environment for staff and guests.
  • Transportation and Travel
    • Valid driver's license is required.
  • Work Conditions and Physical Capabilities
    • Ability to work in a fast-paced environment with a large workload.
    • Standing for extended periods and working under pressure.
  • Personal Suitability
    • Accurate and efficient in all aspects of work.
    • Excellent interpersonal skills and ability to work as a team player.
    • Flexibility and adaptability in a dynamic work environment.
    Requirements
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a related field.
    • Valid driver's license.
    Work Environment

Comfort Inn Edmundston is a dynamic and fast-paced hotel environment. As a Guest Service Supervisor, you will be working in a team-oriented setting with a focus on delivering exceptional customer experiences.