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Food Service Supervisor

2 months ago

Victoria, British Columbia, Canada Pho Boi Restaurant Mayfair Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Pho Boi Restaurant Mayfair Ltd. As a key member of our restaurant team, you will be responsible for ensuring the highest level of customer satisfaction and quality of service.

Key Responsibilities
  • Supervise and Coordinate Staff: Oversee the activities of our food preparation and service staff, ensuring that they are working efficiently and effectively to meet customer needs.
  • Train and Develop Staff: Provide training and guidance to staff members on their job duties, sanitation procedures, and safety protocols.
  • Inventory Management: Estimate and manage inventory levels of ingredients and supplies to ensure that we have the necessary resources to meet customer demand.
  • Quality Control: Ensure that all food and service meet our high standards of quality and excellence.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner.
  • Administrative Tasks: Maintain accurate records of stock, repairs, sales, and wastage, and establish work schedules to ensure efficient operations.
Requirements
  • Leadership Experience: 1-2 years of experience in a supervisory or leadership role in a fast-paced environment.
  • Communication Skills: Excellent oral and written communication skills, with the ability to effectively communicate with staff, customers, and management.
  • Teamwork: Proven ability to work effectively in a team environment, with a focus on collaboration and mutual respect.
  • Attention to Detail: High level of attention to detail, with the ability to maintain accurate records and ensure compliance with quality and safety standards.
Working Conditions
  • Work Environment: Fast-paced restaurant environment with a focus on customer satisfaction and quality service.
  • Physical Demands: Combination of sitting, standing, walking, and standing for extended periods, with a focus on maintaining a high level of energy and productivity.