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Trading Support Specialist
2 months ago
Fidessa, an ION Group Company, is seeking a skilled Trading Support Analyst to join our team in Toronto. As a Trading Support Analyst, you will provide functional support for all customer requests across Fidessa's multi-asset product range.
Key Responsibilities:- Provide real-time phone, chat, and email support to customers
- Conduct regular on-site customer visits to provide product training and support
- Liaise with specialist groups within the business and technology to ensure fast resolution of issues
- Travel to customer sites to provide support and training
- Basic experience in equities trading operations, including knowledge of the equity markets and an understanding of equity business flows
- Bachelor's degree in a technical or engineering concentration with a business focus, or a business-related degree with significant exposure to Information Systems, Computer Science, or Computer Engineering
- Excellent written and verbal communication skills
- Self-motivated and positive attitude
- Strong customer service ability
- Excellent problem-solving skills
- Experience supporting Software as a Service platforms
- Knowledge of financial software platforms
- Spanish and/or Portuguese speaking
Fidessa is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.