Customer Service Representative

3 weeks ago


Calgary, Alberta, Canada BMO Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.

Key Responsibilities:

  • Deliver exceptional customer service and support to customers and prospects
  • Identify customer needs and provide advice and guidance on financial solutions
  • Work collaboratively with the branch team to deliver the desired customer experience and achieve overall business objectives
  • Support operational activities, including inventory management, escalated service requests, and filing
  • Manage, load, and reconcile cash transactions between treasury and various branch units
  • Execute routine tasks within relevant service level agreements
  • Act as a key member of a collaborative and versatile branch and market team

Qualifications:

  • No prior experience necessary; post-secondary degree or certification in a related field of study is desirable
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications
  • Strong interpersonal skills, including the ability to build rapport and connections with customers
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists

What We Offer:

  • A competitive salary range of $33,850.00 - $44,000.00
  • A comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans
  • The opportunity to work in a dynamic and collaborative environment with a team of experienced professionals
  • The chance to develop your skills and knowledge in a rapidly evolving industry

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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