Customer Experience Associate, Financial Services Professional
1 week ago
We are seeking a Customer Experience Associate to join our team at TD Bank. As a key member of our frontline operations, you will play a critical role in delivering exceptional customer experiences and contributing to the success of our organization.
Salary: $21.50 - $27.05 CAD per hour
Company OverviewTD Bank is one of the world's leading global financial institutions, with over 95,000 colleagues serving millions of customers worldwide. Our mission is to be the better bank, enriching the lives of our customers, communities, and colleagues.
Job DescriptionThe Customer Experience Associate will be responsible for processing financial transactions, understanding and determining customer needs, and recommending solutions specific to those needs. This role requires strong administration, organizational, planning, and time management skills, as well as excellent communication and interpersonal skills.
- Process financial transactions accurately and efficiently
- Understand and determine customer needs to recommend solutions
- Respond and resolve customer concerns in a timely and professional manner
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes
To succeed in this role, you will need:
- High School diploma and/or 1+ years of relevant experience
- Strong administration, organizational, planning, and time management skills
- Excellent communication and interpersonal skills
- Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet
TD Bank offers a comprehensive total rewards package, including:
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and training opportunities
We are committed to creating a positive, diverse, and equitable work environment, where all colleagues feel valued and supported. If you are passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity.
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