Current jobs related to Senior Director Global Customer Support Leader - Brossard, Quebec - Acuity Brands

  • Senior Director Global Support

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportJoin our team at Acuity Brands Lighting, Inc. as a Senior Director Global Support. In this pivotal role, you will lead our comprehensive customer support operations worldwide, overseeing the overall customer experience, managing technical support, customer service, and inside sales teams. Your strategic leadership will ensure...

  • Senior Director Global Support

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportJoin our team at Acuity Brands Lighting, Inc. as a Senior Director Global Support. In this pivotal role, you will lead our comprehensive customer support operations worldwide, overseeing the overall customer experience, managing technical support, customer service, and inside sales teams. Your strategic leadership will ensure...

  • Senior Director Global Customer Support

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're looking for a Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer experience...

  • Senior Director Global Customer Support Leader

    4 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleThe Senior Director Global Customer Support will lead our comprehensive customer support operations worldwide, overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer experience initiatives across all regions.Key...

  • Senior Director Global Customer Support

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly experienced Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer...

  • Senior Director Global Customer Support

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly experienced Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer...

  • Global Customer Support Leader

    5 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleThe Senior Director Global Customer Support will lead our comprehensive customer support operations worldwide.This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer experience initiatives across all...

  • Senior Director, Global Education and Training

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're committed to fostering a culture of continuous learning and growth. As our Senior Director, Global Education and Training, you'll play a critical role in shaping our training programs to drive business success.Key ResponsibilitiesDevelop and execute global training strategies that align with our business goals and enhance customer...

  • Senior Director of Global Education

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're seeking a Senior Director of Global Education to lead our training initiatives and drive business growth. As a key member of our team, you'll be responsible for developing and executing comprehensive training strategies that enhance customer engagement and employee performance.Key Responsibilities:Develop and execute global training...

  • Senior Manager

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportDistech Controls, a leading provider of intelligent building solutions, is seeking a highly experienced Senior Director Global Support to lead our comprehensive customer support operations worldwide.This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside...

  • Senior Manager

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportDistech Controls, a leading provider of intelligent building solutions, is seeking a highly experienced Senior Director Global Support to lead our comprehensive customer support operations worldwide.This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside...

  • Senior Manager

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportDistech Controls, a leading provider of intelligent building solutions, is seeking a highly experienced Senior Director Global Support to lead our comprehensive customer support operations worldwide.This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside...

  • Senior Manager

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportDistech Controls, a leading provider of intelligent building solutions, is seeking a highly experienced Senior Director Global Support to lead our comprehensive customer support operations worldwide.This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside...

  • Senior Director of Global Education

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job DescriptionAt Acuity Brands, we are seeking a highly skilled and experienced Senior Director of Global Education to join our team. As a key member of our organization, you will be responsible for developing and implementing comprehensive training programs for both system integrators and internal employees.Key ResponsibilitiesDevelop and execute global...

  • Senior Director of Global Education

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job DescriptionAt Acuity Brands, we are seeking a highly skilled and experienced Senior Director of Global Education to join our team. As a key member of our organization, you will be responsible for developing and implementing comprehensive training programs for both system integrators and internal employees.Key ResponsibilitiesDevelop and execute global...

  • Global Support Leadership Opportunity

    2 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Senior Director Global Customer Support At Acuity Brands, we're on a mission to connect people with intelligent building solutions for better health, better space, and better efficiencies. We're driven by innovation, quality, and sustainability, and our passion for these values guides us every day. We're seeking an exceptional Senior Director of Global...

  • Senior Director, Global Education Specialist

    5 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Global Education and Training DirectorAs a key member of the Acuity Brands team, the Global Education and Training Director will lead the development and implementation of comprehensive training programs for system integrators and internal employees. This role requires a strategic thinker with excellent communication and interpersonal skills, able to engage...

  • Senior Director of Global Education

    4 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job DescriptionAt Acuity Brands, we are seeking a highly skilled and experienced Senior Director of Global Education to lead our training initiatives and drive business growth. As a key member of our team, you will be responsible for developing and implementing comprehensive training programs for system integrators and internal employees, ensuring they have...

  • Senior Director of Global Education

    4 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job DescriptionAt Acuity Brands, we are seeking a highly skilled and experienced Senior Director of Global Education to lead our training initiatives and drive business growth. As a key member of our team, you will be responsible for developing and implementing comprehensive training programs for system integrators and internal employees, ensuring they have...

  • Senior Director, Global Education

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Acuity Brands is seeking a Senior Director, Global Education to lead the development and implementation of comprehensive training programs for system integrators and internal employees. This role will ensure that all participants are equipped with the necessary skills and knowledge to effectively utilize and contribute to the organization's products and...

Senior Director Global Customer Support Leader

2 months ago

Brossard, Quebec, Canada Acuity Brands Full time
About the Role

We are seeking a highly experienced Senior Director Global Customer Support to lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer experience initiatives across all regions.

Key Responsibilities
  • Provide strategic leadership across global support teams including technical support, customer service, and inside sales. Ensure alignment with the company's objectives and customer-centric culture.
  • Establish and maintain a successful customer-focused culture at Distech Controls that directly impacts the success of the overall organization.
  • Represent the voice and interests of customers when driving strategic initiatives.
  • Provide updates to the executive team, educating them on the best practices in customer experience strategies and trends.
Requirements
  • Bachelor's degree in business administration, management, or a related field.
  • Minimum 10 years of experience in customer support or service management, with at least 5 years in a senior leadership role overseeing large, distributed teams.
  • Demonstrated ability to manage multiple teams across different disciplines and geographies.
  • Strong leadership skills, with a proven track record of developing high-performing teams.
  • Excellent communication and interpersonal skills, capable of working with diverse teams and stakeholders.
  • Strategic thinker with a strong operational focus.
  • Exceptional problem-solving skills and the ability to make decisions based on accurate and timely analysis.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.
  • Adaptable and innovative, ready to face new challenges and opportunities with a forward-thinking approach.
Preferred Qualifications
  • Bilingual in English and French.
About Us

Distech Controls Inc. is owned by Acuity Brands Lighting, Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.