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Customer Service Representative

2 months ago

Mississauga, Ontario, Canada CB Canada Full time
About the Role

This Customer Service Representative position is a dynamic opportunity for someone who thrives in a fast-paced call center environment. As a skilled and articulate professional, you will build strong relationships with customers and drive business growth through effective communication and problem-solving skills.

Key Responsibilities
  • Receive and send written business correspondence
  • Manage and place incoming telephone calls
  • Facilitate business development and client referral goals by actively cross-selling and referring customers
  • Provide exceptional customer service in a timely and professional manner
Requirements
  • Excellent written, verbal, and social communication skills
  • Strong problem-solving and analytical skills
  • Basic knowledge of computer software programs and office equipment
  • Solid understanding of CRM systems
  • Ability to interact effectively with internal and external partners and clients/customers
  • 2+ years' experience in a goal-driven and customer-focused environment
About CB Canada

CB Canada is a leading provider of specialized talent solutions, connecting highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for various industries, including finance, technology, marketing, and more.