Care Coordinator

3 weeks ago


Bridgewater, Nova Scotia, Canada Lifemark Full time
Customer Care Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative at Lifemark - Bridgewater Physiotherapy.

About the Role

This is an exciting opportunity to work in a dynamic and supportive environment, providing exceptional customer service to patients and their families. As a Customer Care Representative, you will be responsible for coordinating patient intake, scheduling appointments, and maintaining accurate medical records.

Key Responsibilities
  • Provide exceptional customer service to patients and their families
  • Coordinate patient intake and scheduling of appointments
  • Maintain accurate and up-to-date medical records
  • Collect payment from patients at the time of service
  • Track coverage for all funding streams to ensure approval
  • Complete data entry and billing
  • Coordinate courier packages and process incoming and outgoing emails, mail, and faxes
  • Provide administrative support to the Care Coordinator Manager and Clinic Director
Why Lifemark?

Lifemark is a proud member of the Lifemark Health Group Company, Canada's premier and most comprehensive healthcare management organization. We are dedicated to providing exceptional patient care and creating a positive work environment for our employees.

What We Offer
  • Competitive compensation package with excellent benefits
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Flexible scheduling and work-life balance
  • Employee recognition and reward programs
Qualifications and Core Competencies
  • High School Diploma, G.E.D. or equivalent
  • Excellent customer service skills and telephone etiquette
  • High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
  • Excellent English communication and interpersonal skills
  • Computer savvy and data entry skills in a physiotherapy clinic setting

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional patient care, we encourage you to apply today.


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