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Senior IT Systems Administrator

2 months ago

Nunavut, Canada Donna Cona Inc. Full time
Job Description

Donna Cona Inc. is seeking a highly skilled Senior IT Systems Administrator to join our team. As a key member of our Information Management/Information Technology (IM/IT) department, you will be responsible for providing technical support and expertise to our clients.

Key Responsibilities:
  • Design, deploy, and administer desktop and laptop solutions, including inventory management.
  • Provide support in a deployment-based environment using SCCM and Intune.
  • Offer technical expertise and coaching to call centre, staging, and remote field technicians.
  • Carry out routine maintenance on client workstations and client application software.
  • Resolve Tier 2 and Tier 3 problems when escalated from a Tier 1 Call Centre Agent or more junior Informatics Technician.
  • Enforce stated desktop configuration standards.
  • Install and configure desktop Office Automation tools (MS Office 365, Outlook, etc.) and various software revisions and patches.
  • Install, configure, optimize, test, and administer physical and virtual desktop hardware, including workstations, laptops, tablets, and other related equipment.
  • Install, configure, optimize, test, and administer desktop operating systems, software, and applications.
  • Contribute to post-mortem analysis following any workstation failure and provide recommendations for adjustments to procedures to prevent future incidents.
  • Perform inventory and asset management services for all workstation hardware and software deployed by the Help Desk.
  • Recycle, decommission, and dispose of IT assets, related peripherals, and desktops as required.
  • Prepare, label, and ship purchased IT goods to clients.
  • Create, administer access rights, expire user accounts, and archive accounts.
  • Handle all work orders, requests for information on IT services, guidelines, and procedures.
  • Report and update work orders, escalating unresolved items to more senior tiers.
  • Enforce desktop/network configuration standards and data security.
  • Use Active Directory to manage accounts, profiles, and policies.

We are an equal opportunities employer and welcome applications from diverse candidates.