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Customer Service Representative

1 month ago

Victoria, British Columbia, Canada Coast Capital Full time

Job Summary:

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Coast Capital. As a key member of our branch team, you will be responsible for providing exceptional service to our members, building strong relationships, and delivering a memorable experience.

Key Responsibilities:

  • Provide personalized service to members, addressing their needs and concerns in a timely and professional manner.
  • Build strong relationships with members, understanding their financial goals and objectives, and providing tailored advice and solutions.
  • Deliver a memorable experience through proactive listening, empathy, and problem-solving skills.
  • Stay up-to-date with Coast Capital's products and services, and effectively communicate their benefits to members.
  • Collaborate with other team members to achieve branch goals and objectives.

Requirements:

  • Strong verbal communication skills and ability to build rapport with members.
  • Active listening and problem-solving skills, with a focus on delivering a positive outcome.
  • Empathy and understanding of the financial challenges faced by members.
  • Initiative and ability to take ownership of resolving member issues.
  • Curiosity and desire to learn about Coast Capital's products and services.
  • Adaptability and flexibility in a fast-paced branch environment.

Why Coast Capital?

We are committed to providing a positive and inclusive work environment, where our employees can grow and develop their careers. As a Member Service Representative, you will have the opportunity to make a real difference in the lives of our members, while also developing your skills and knowledge in a dynamic and supportive team.