Home Support Supervisor

4 days ago

Windsor, Ontario, Canada Bayshore HealthCare Full time

Job Description

Bayshore HealthCare Overview

Bayshore HealthCare is a leading provider of home and community health care services.

Job Summary

The Home Support Supervisor will be responsible for delivering care and services to clients and ensuring compliance with internal and external standards of practice.

Key Responsibilities:

• Assess and arrange for the initial and ongoing assessment of clients requiring unlicensed care and services as appropriate.

• Develop and/or ensure that care plans are available for clients as required and update them as necessary.

• Supervise and support unlicensed employees to ensure compliance with all federal and provincial legislated standards of practice and company policies and procedures.

• Lead or assist with the integration of client satisfaction initiatives and ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.

• Assist the Client Service Coordinator in the coordination of services.

• Coordinate the in-service education program for field employees and maintain appropriate records.

• Assist with the implementation of modified work programs for field employees.

• Participate in business development as necessary and assist with the development of contractual agreements for client care and services as requested.

• Promote Bayshore Home Health through participation in local healthcare or business committees and community events.

• Participate in ongoing internal and/or external continuing education activities.

• Adhere to Bayshore policies and procedures.

• Participate in quality activities and continuous improvement initiatives in line with the company's Quality Management System.

• Participate in proactive Health & Safety activities while performing all duties. Notify the immediate Supervisor of any Health & Safety risks or concerns and complete accident reports for direct reports who injure themselves on the job within 24 hours of the incident.

• Maintain confidentiality of client and corporate information and discuss only with appropriate Bayshore personnel.

Job Qualifications

Education

Graduation from an accredited Licensed/Registered Practical Nursing Program and current registration with the provincial regulating body.

Experience

At least five years of recent experience with progressive responsibilities as a Home Support Supervisor, preferably in a community setting. Strong track record in leading the development and evaluation of training programs and demonstrated ability to handle all aspects of human resources and interpret company policies and procedures. Experience in business development is preferred.

Other Skills and Abilities

Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format. Ability to work independently and effectively lead a team. Above-average report writing and communication skills with both field and administrative employees. Valid driver's license and evidence of current CPR certification. Solid knowledge of the principles, practices, and methods of community nursing and service delivery to clients as well as program development, implementation, and evaluation.

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