Home Support Supervisor

3 weeks ago

Windsor, Ontario, Canada Bayshore HealthCare Full time

Job Title: Home Support Supervisor

Job Summary:

The Home Support Supervisor is a key role within our organization, responsible for delivering high-quality care and services to clients while ensuring compliance with internal and external standards of practice. This position requires strong leadership and coordination skills, with the ability to develop and implement effective training programs and manage human resources.

Key Responsibilities:

  • Assess and arrange for the initial and ongoing assessment of clients requiring unlicensed care and services.
  • Develop and ensure that care plans are available for clients as appropriate, visiting clients as required and updating care plans as necessary.
  • Supervise and support unlicensed employees to ensure compliance with all federal and provincial legislated standards of practice, as well as company policies and procedures.
  • Lead or assist with the integration of client satisfaction initiatives, ensuring that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.
  • Assist the Client Service Coordinator in the coordination of services.
  • Coordinate the in-service education program for Field employees and maintain appropriate records.
  • Assist with the implementation of Modified Work Programs for Field employees.
  • Participate in business development as appropriate, assisting with the development of contractual agreements for client care and services as requested.
  • Promote Bayshore Home Health through participation in local healthcare or business committees, as well as community events.
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
  • Participate in proactive Health & Safety activities while performing all duties, responsible for notifying immediate Supervisor of any Health & Safety risks or concerns, and completing Accident Reports for all direct reports who injure themselves on the job within 24 hours of the incident.
  • Maintain confidentiality of client and corporate information, discussing same only with appropriate Bayshore personnel.
  • Complete other tasks as requested.

Requirements:

  • Graduation from an accredited Licensed/Registered Practical Nursing Program, with current registration with the provincial regulating body.
  • At least five years of recent experience with progressive responsibilities, as a Home Support Supervisor, preferably in a community setting, with a strong track record in leading the development and evaluation of training programs, demonstrated ability to handle all aspects of human resources, and interpret company policies and procedures.
  • Exceptional interpersonal skills and ability to handle difficult situations in an objective and consistent format, ability to work independently and effectively lead a team, above-average report writing and communication skills with both Field and Administrative employees, valid driver's license, and evidence of current CPR certification, solid knowledge of the principles, practices, and methods of community nursing and service delivery to clients, as well as program development, implementation, and evaluation.

About Bayshore HealthCare:

Bayshore HealthCare is one of Canada's leading providers of home and community health care services, and is a privately owned company. We are proud to showcase our achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006, and in 2015, we achieved the designation for Best Practice Spotlight Organization from the Registered Nurses' Association of Ontario. We are also recognized as Canada's Best Employers in Forbes 2023 list.

Why Join Bayshore HealthCare?

At Bayshore HealthCare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with, and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources, and policies that support each individual's purpose, potential, and wellbeing.

Accessibility:

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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