Global Commerce Operations Specialist

2 weeks ago

Montreal, Quebec, Canada VusionGroup SA Full time
About VusionGroup SA

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries, providing a unique opportunity to work with a globally distributed team of intellectually curious, committed, and collaborative co-workers.

Job Summary

The Global Commerce Operations Specialist will lead, mentor, and supervise a team of sales administrators responsible for ensuring the smooth flow of information within the team and across departments.

Main Responsibilities
  • Team Management:
    • Lead, mentor, and supervise the sales administration team.
    • Conduct regular team meetings to ensure effective communication and alignment of goals.
    • Monitor team performance and provide feedback and guidance for continuous improvement.
    • Manage and prioritize the team's workload to ensure timely completion of tasks.
  • Sales Support:
    • Oversee the processing of quotes to ensure accuracy and timeliness.
    • Coordinate with the sales team to manage customer inquiries and resolve issues promptly.
    • Ensure high standards of customer service are maintained.
  • Cross-Functional Collaboration:
    • Act as a liaison between the sales team, logistics, CST, and SE to facilitate smooth operations.
    • Ensure a smooth flow of information and prompt resolution of issues across departments.
  • Reporting:
    • Develop, prepare, and present regular reports on sales performance and administrative metrics.
    • Track KPIs and analyze to implement strategies for enhancing team performance and achieving business objectives.
Requirements
  • Experience:
    • Minimum of 2 years of experience in sales administration or a similar role.
  • Skills and Qualifications:
    • Proficiency in SAP, SF, and Microsoft Office Suite.
    • Analytical thinking: strong analytical skills to track performance metrics and implement improvements.
    • Excellent communication, organizational, and problem-solving skills.
    • Strong understanding of sales processes and customer service principles.
    • Leadership: ability to lead and motivate a team to achieve high performance.
    • Customer focus: commitment to providing excellent customer service and resolving issues efficiently.
    • Collaboration: ability to work effectively with different departments and manage cross-functional relationships such as product management and sales.
Benefits
  • Competitive Salary: $80,000 - $120,000 per year (dependent on location and experience).
  • Generous Paid Time Off (PTO): 35 days PTO to enable work-life integration and promotes a culture of trust.
  • Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
  • Financial future: While retirement savings plans vary by country, we help you plan for your future.
  • Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
  • Hybrid Work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
  • Time off to volunteer and give back to your community.
  • Career Growth: E-learning opportunities and workshops, and global mobility potential.
  • Commuting Benefits: up to $100/month per employee for commuting expenses.
  • Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.
What We Offer

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected.

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