Senior Disability Transformation Manager

6 days ago

Waterloo, Ontario, Canada Manulife Insurance Malaysia Full time
AVP, Disability Transformation

As a key member of the Disability Leadership team, the AVP Disability Transformation will partner closely with the VP Life & Disability and the entire Disability Leadership team in developing strategies and is accountable for implementing the actions that will transform the business and drive the strategy forward. This role requires someone with extensive knowledge of the Disability industry, including awareness of technology, third-party providers, regulatory developments, and competitor actions to set a future vision for Disability.

Key Responsibilities
  • Partner with the VP Life & Disability on the development of Disability strategy and action plans to evolve how we service our customers and their employees while equipping our employees with the tools to deliver best-in-class service.
  • Help to identify operational changes required to support business priorities and strategies and develop/implement activities to optimally support Disability initiatives.
  • Provide direction and oversight on the transformation and continuous improvement of our Disability operations to mitigate risk, drive cost efficiencies, improve the customer experience and deliver improved health outcomes for our customers.
Requirements
  • Organized, self-directed, efficient, and able to manage sophisticated projects in an agile framework.
  • Knowledge of Insurance, Group Benefits and Disability is an asset.
  • Relevant university education and healthcare background are considered an asset.
  • Demonstrates effective use of data as a means of advising strategic direction and effective actions to meet those objectives.
  • Strong business insight with experience in leading risk, training, and/or internal consultants.
  • Bilingualism in English and French is a strong asset. If the successful candidate is located in Québec, proficiency in both languages will be required to support clients from various jurisdictions outside of Quebec.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

At Manulife, we embrace our diversity and strive to attract, develop and retain a workforce that is as diverse as the customers we serve.

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