Banking Services Representative
3 weeks ago
A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You'll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients.
Your Responsibilities- Greet and Assist Clients: Provide exceptional customer service by greeting clients, answering their questions, and helping them use our banking applications and ABMs.
- Listen and Resolve Complex Situations: Listen to clients' needs and resolve situations that may be complex, providing advice and offering transaction solutions for Personal Banking clients.
- Build Lasting Relationships: Demonstrate the ability to build lasting business relationships with clients, ensuring client satisfaction and engagement.
- Refer Clients to Specialists: Refer your clients to your specialist colleagues for their specific needs, ensuring they receive the best possible service.
- Ensure Compliance and Risk Management: Ensure adherence to compliance and risk management rules, maintaining a high level of professionalism and integrity.
You'll work with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas, working together to ensure our clients reach their goals and colleagues do what they love.
What We Offer- Competitive Compensation: Enjoy a competitive salary and benefits package, including health and wellness programs, flexible group insurance, and a generous pension plan.
- Opportunities for Growth: With opportunities to advance in your role, get promoted, or move to another region or branch, you'll have the chance to grow and develop your career with National Bank.
- Training and Development: Access personalized training content on topics such as banking solutions and the advisory approach, helping you master your role and achieve your goals.
- College Diploma or Equivalent: Hold a college diploma (DEC) or equivalent, demonstrating your ability to learn and adapt to new situations.
- Customer Service Experience: Bring customer service experience, an inclusive attitude, and openness to diversity to the role, ensuring you can provide exceptional service to our clients.
- Positive Attitude and Empathy: Possess a positive attitude and empathy for clients, demonstrating your ability to build strong relationships and provide a people-centric experience.
- Interest in Technology: Show an interest in technology and the ability to share knowledge, ensuring you can effectively use our banking applications and ABMs.
- Adaptability: Demonstrate the ability to adapt to different situations, ensuring you can provide exceptional service in a fast-paced environment.
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