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Commercial Sales Manager
2 months ago
We are seeking a highly skilled and experienced Commercial Sales Manager to join our team at TD. As a key member of our sales team, you will be responsible for leading the execution and achievement of business customer/partner experience targets.
Key Responsibilities- Customer Experience
- Lead the execution and achievement of business customer/partner experience targets by coaching and modeling appropriate behavior and executing on plans to continuously improve customer experience.
- Act as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience.
- Sales and Marketing
- Champion the use of sales platform to build a robust understanding of our customer's/target's needs, industries, and markets.
- Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs.
- Business Development
- Set service and control standards aligned to overall business objectives and oversee/monitor deliverable and results.
- Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service.
- Leadership and Development
- Constantly build knowledge of the market, customers, and broader economic factors.
- Develop and maintain centre of influence strategies and relationships.
- Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities.
- Team Management
- Primary escalation point for significant sales matters/risk matters/exceptions for Account Managers.
- Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs.
TD is a global leader in the financial services industry, representing the fifth-largest bank in North America by branch count. We serve over 27 million customers in Canada, the US, and around the world, offering a legendary customer experience every day. Our vision is to be a better bank, enriching the lives of our customers, communities, and colleagues.
What We OfferWe are committed to providing our employees with the tools and resources they need to succeed in their new role. As part of our onboarding process, we will provide comprehensive training and integration sessions.