SAP Technical Service Manager
4 weeks ago
We are seeking an accomplished Senior SAP Technical Consultant to join our team as a Technical Service Manager (TSM). As a key member of our Enterprise Cloud Services (ECS) organization, you will play a critical role in delivering high-quality results and contributing to SAP's global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.
Key Responsibilities:- Act as a trusted technical advisor to safeguard and optimize customer investments in SAP ECS.
- Work closely with Customer Delivery Managers (CDMs) and ECS internal service delivery teams to serve and delight our customers.
- Provide quality services throughout the customer's entire lifecycle.
- Support the CDM and TechOps teams in executing the service delivery plan and calendar.
- Analyze customer technical requirements and coordinate experts from the ECS Delivery team to drive topics to resolution.
- Present technical details and engagement models to internal and external stakeholders.
- Support customers in building cloud roadmaps that cover infrastructure architecture, technical managed services, security, and integration.
- Guide customers on technical aspects like business continuity, security, and compliance.
- Assess customer security and network requirements to ensure SAP security architecture can meet customer needs.
- Conduct technical and operational reviews to measure progress against defined cloud architecture and roadmaps.
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- High proficiency in customer communications and presentations.
- High proficiency in the SAP product portfolio, offerings, and industry solutions.
- Good understanding of SAP solutions, releases, and platform interdependencies.
- Good understanding of operational aspects of SAP solutions in a cloud environment.
- Good understanding of capabilities of at least one hyperscale cloud (AWS, MS Azure, or GCP).
- Willingness to undertake customer-related travel on short notice.
- Fluency in English is a must; any other language is an asset.
- 5+ years of experience with SAP Basis administrative duties.
- 5+ years of customer-facing SAP Technical Consulting experience.
- 5+ years of solution design, enterprise architecture, and/or SAP implementation.
- SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are a plus.
- Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
- SAP HANA and S/4 HANA skills are helpful but not mandatory.
- Cloud security, including cybersecurity, encryption, and key management knowledge, is preferred.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 60,400 -136,000 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com
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