SAP Technical Service Manager

2 weeks ago

Calgary, Alberta, Canada SAP Full time
About the Role

We are seeking an accomplished Senior SAP Technical Consultant to join our SAP Enterprise Cloud Services (ECS) organization as a Technical Service Manager (TSM). As a key member of our team, you will play a critical role in delivering high-quality results and contributing to SAP's global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.

Key Responsibilities
  • Act as a trusted technical advisor to customers, safeguarding and optimizing their investments in SAP ECS.
  • Work closely with Customer Delivery Managers (CDMs) and ECS internal service delivery teams to serve and delight our customers.
  • Provide quality services throughout the customer's entire lifecycle, including technical discussions, solution design, and implementation.
  • Support the CDM and TechOps teams in executing the service delivery plan and calendar.
  • Analyze customer technical requirements and coordinate experts from the ECS Delivery team to drive topics to resolution.
  • Present technical details and engagement models to internal and external stakeholders.
  • Support customers in building cloud roadmaps that cover infrastructure architecture, technical managed services, security, and integration.
  • Guide customers on technical aspects such as business continuity, security, and compliance.
  • Assess customer security and network requirements to ensure SAP security architecture framework meets customer needs.
  • Conduct technical and operational reviews to measure progress against defined cloud architecture and roadmap.
Requirements
  • Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  • High proficiency in customer communications and presentations.
  • High proficiency in the SAP product portfolio, offerings, and industry solutions.
  • Good understanding of SAP solutions, releases, and platform interdependencies.
  • Good understanding of operational aspects of SAP solutions in a cloud environment.
  • Good understanding of capabilities of at least one hyperscale cloud (AWS, MS Azure, or GCP).
  • Willingness to undertake customer-related travel on short notice.
  • Fluency in English is a must; any other language is an asset.
Experience
  • 5+ years of experience with SAP Basis administrative duties.
  • 5+ years of customer-facing SAP Technical Consulting experience.
  • 5+ years of solution design, enterprise architecture, and SAP implementation experience.
  • SAP NetWeaver, OS/DB migration, SAP HANA, and TOGAF certifications are a plus.
  • Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
  • SAP HANA and S/4 HANA skills are helpful but not mandatory.
  • Cloud security, including cyber security, encryption, and key management knowledge, is preferred.
About SAP

SAP is the global market leader for business software, contributing significantly to the world's economic power grid. Our mission is to maximize customer success by taking responsibility for smooth end-to-end operations and lowering customers' total cost of operation.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. Our company culture is focused on collaboration and a shared passion to help the world run better.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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