Retail Technology Specialist
1 week ago
We are seeking a skilled Retail Technology Specialist to join our team at DIGI Canada. As a key member of our technical support team, you will be responsible for ensuring the reliable operation of our systems in retail environments.
Key Responsibilities- Installation and Maintenance: Install, configure, and calibrate DIGI retail systems and related equipment on-site at customer locations, performing preventive maintenance to ensure peak performance.
- Troubleshooting and Repair: Diagnose and repair hardware and software issues promptly and effectively, providing end-user training and support as required.
- Inventory Management: Maintain accurate and up-to-date inventory records, including detailed service records and timely reporting.
- Customer Support: Deliver exceptional customer service, building strong relationships with customers by addressing their needs and concerns.
- Travel and Collaboration: Be available for after-hours on-call service when required, collaborating with the DIGI Canada support team to resolve complex issues.
- Technical Diploma or Equivalent: Hold a technical diploma or equivalent in electronics, mechanical, or a related field.
- Problem-Solving and Analytical Skills: Demonstrate strong problem-solving and analytical skills, with ability to read schematics and technical manuals.
- Communication and Interpersonal Skills: Possess excellent communication and interpersonal skills in English, with French being an asset.
- Valid Driver's License: Hold a valid driver's license and be willing to travel extensively within your region.
- Technical Knowledge: Have knowledge of retail technology systems, specifically TCP/IP and WiFi networks, with competency in Excel, Access, and Word programs.
$60,000 - $80,000 per annum, depending on experience and qualifications.
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