Technical Support Specialist

2 months ago


New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time
Job Description

We are seeking a highly skilled User Support Technician to join our team at Wiser Software Solutions Inc.

Key Responsibilities
  • Monitor and analyze computer system and network performance to identify and resolve issues.
  • Provide technical assistance to users experiencing difficulties with computer systems and networks.
  • Research and implement solutions by consulting user guides, technical manuals, and other documents.
  • Collaborate with the development team to redesign applications and software.
  • Offer business systems, network, and Internet support to users in response to identified difficulties.
  • Install and configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Perform Web-server backup and recovery operations.
Requirements
  • 7 months to less than 1 year of experience in a similar role.
  • Permanent employment.
  • English language proficiency.
  • 32 to 40 hours per week.


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