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Collections Specialist

1 month ago

Mississauga, Ontario, Canada goeasy Full time
{"title": "Collections Specialist", "description": "Unlock Your Potential as a Collections Specialist

At goeasy Ltd., we're on a mission to help our customers achieve their financial goals. As a Collections Specialist, you'll play a vital role in maximizing business revenue through account management and coordinating repayment arrangements for overdue accounts.

With our comprehensive training programs, you'll gain the skills and knowledge needed to succeed in this dynamic role. Plus, you'll enjoy a range of benefits and perks that go beyond your base salary, including financial incentives, health and lifestyle benefits, and recognition programs.

Key Responsibilities:

  • Demonstrate empathy and understanding for customers' situations and needs
  • Make outbound calls to collect on overdue accounts and negotiate repayment plans
  • Support retail operations by managing customer accounts and collection activities
  • Manage accounts receivables to ensure exceptional execution results in collection of financial loans
  • Document collections activities and processes through superior administration skills

Requirements:

  • Excellent communication skills with a people-oriented approach
  • Good math skills with the ability to perform basic calculations
  • Prior experience in call center, customer service, retail sales, collections, or consumer loan industry is a strong asset
  • Able to pass background checks (criminal, employment, credit)

Diversity, Inclusion, and Equal Opportunity Employment

We believe that everyone deserves to bring their best self to work every day. As an equal opportunity employer, we're committed to providing accommodations for applicants upon request and fostering a work culture that celebrates diversity and promotes inclusivity.

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