Senior Billing Coordinator

3 weeks ago

St John's, Newfoundland and Labrador, Canada Viasat Full time
About Viasat

Viasat is a leading provider of global communication services. We're committed to delivering high-quality connections that change the world. Our team is dedicated to shaping the future of communication, and we're looking for talented individuals to join us.

The Role

This 12-month fixed-term contract position will focus on providing accurate and timely billing services for our customers. The successful candidate will be responsible for efficiently processing data and ensuring the accuracy of order details in our billing system.

Key Responsibilities

• Ensure the accuracy and completeness of order details in the billing system using various analysis tools
• Execute one-off tasks in Singleview, including CX uploads and CDR generation
• Perform accurate and timely data entry for billing workflow
• Train new staff members on billing task workflow
• Complete tasks within assigned targets and service levels
• Assist with quality assurance and production bill run activities
• Investigate and resolve Level 2 queries
• Proactively recommend changes in billing processes and procedures to optimize efficiency

Requirements

• 5+ years of experience in handling billing processes, systems, and tools for standard billing activities
• Bachelor's degree in Business or a related field, or equivalent years of experience
• Proven attention to detail
• Strong oral and written English communication skills
• Ability to effectively manage repetitive monthly tasks to high standards
• Demonstrated time management skills, with the ability to meet tight deadlines and work under pressure in a fast-paced environment
• Solid understanding of computers and technology, specifically MS Office
• Ability to work with others as part of a team
• Ability to come into the office 1 day per week

What Will Help You Succeed

• Experience in a similar role in a mobile or telecommunications operator
• Knowledge of the Singleview billing system
• Experience with SAP
• Knowledge of SQL, preferably in an Oracle environment
• Formal process improvement training and certification

EEO Statement

Viasat is an equal opportunity employer, committed to creating a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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