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Technical Support Specialist

2 months ago

Saanichton, British Columbia, Canada Artech LLC Full time

Job Summary:

Artech LLC is seeking a skilled Technical Support Partner to join our team. As a Technical Support Partner, you will be responsible for providing technical support and assistance to our clients in the electric and electronic manufacturing industry.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, or in-person
  • Install, configure, and troubleshoot computer systems, software, and hardware
  • Perform routine maintenance tasks to ensure optimal system performance
  • Identify and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry trends and emerging technologies

Requirements:

  • 2+ years of experience in technical support or a related field
  • Strong technical knowledge of computer systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; bachelor's degree preferred