Ice Cream Team Leader
3 weeks ago
Position Summary
This role oversees the daily operation of the ice cream counter. The ideal candidate will lead the ice cream team in delivering World Class Service to COWS customers.
Key Responsibilities
- Provide exceptional COWS World Class Service
- Engage with and serve customers
- Develop and maintain a positive team environment
- Facilitate communication between staff and management
- Perform opening and closing store duties
- Prepare bank deposits and handle voids
- Address customer and staff concerns
- Record daily temperature checks and waste as needed
- Prepare all menu items
- Prepare cone batter, waffle cones, and dishes
- Restock paper supplies and syrup toppings
- Handle cash transactions and make change
- Maintain a clean and fresh store atmosphere
- Maintain a clean and fresh personal appearance
- Assist in staff training
- Perform other duties as assigned by the Manager/Assistant Manager
Requirements
- Be energetic and motivated by customer interaction
- Possess strong verbal and communication skills
- Be able to build strong relationships with customers and staff
- Have a competitive spirit and a desire to sell
- Demonstrate efficient and creative problem-solving skills
- Exhibit strong leadership and organizational skills
- Be able to read and understand financial statements
- Have strong delegation skills
- Have a good sense of humor
- Have a team-oriented, outgoing personality
Physical Demands
- Perform repetitive tasks, especially with the wrists
- Bend, lift up to 30 pounds
- Stand for the duration of the shift
Other Requirements
- Have reliable transportation
- Be available from mid-June to early September
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