Data Asset Management Director
4 days ago
**About MUFG Investor Services**
MUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a strong presence in the market, we offer a range of innovative solutions to help our clients achieve their goals.
**Key Responsibilities**
- Manage client relationships and act as the primary point of contact for all client queries.
- Oversee the management of incidents and errors, ensuring timely resolution and minimal impact on clients.
- Develop and implement strategies to improve client satisfaction and adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Host regular service calls with clients to discuss SLA and KPI performance.
- Lead the development of client account strategies to drive future growth and profitability.
- Collaborate with operations teams to manage client profitability and workforce planning.
- Engage in commercial conversations with clients to identify opportunities for growth and improvement.
- Participate in global projects to enhance client-related initiatives and improve operational efficiency.
**Requirements**
- Third-level qualification (degree or higher) in a relevant field.
- At least 10 years' experience in the fund administration or asset management industry, with a proven track record of managing client relationships and providing high-quality service.
- Strong leadership skills, with the ability to effectively manage a team of accounting professionals.
- Excellent computer skills, with proficiency in Microsoft Office products.
- Experience with fund administration software, such as Geneva, Investran, Yardi, and Mantra, is highly desirable.
**What We Offer**
- An attractive compensation package, including a competitive base salary, group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays, and assistance towards gym memberships.
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